Return and Refunds

What Is Your Returns Policy?

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Requirements for a valid return:

  • Proof of purchase (order number, tax invoice, etc);
  • Return item must be unused and in same condition that you received it;
  • Return item must be in original packaging;
  • Reason for return has to be valid and return acceptance conditions met

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

How do I return an item?

If for any reason you would like to return your product to us, please follow the simple steps below:

  1. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are enclosed in a satchel for protection or their return may be refused.
  2. Affix the pre-addressed label to your package, making sure you cover or remove original shipping label.
  3. Attend your local Post Office and send to the labelled address. For security and peace of mind, we strongly suggest insured registered post as protech-sports.com is not liable for lost return parcels.

I have lost my Invoice with the returns section. What do I do?

If this is the case, don’t worry as our Customer Service Team Please contact us by email info@protech-sports.com

How soon will I receive my refund?

Refund process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 3 business days. We will send you an email and SMS notification once completed.

To process your refund more quickly, Protech will proceed with Bank Transfer (you need to provide the banking information). You will expect to receive the refund in 5 business days.

Do you pay for my return shipping?

If the returned item was damaged, or we shipped you the incorrect item we will gladly pay for the return shipping cost upon assessment.

In the case of reimbursement of shipping, a receipt is required to be sent with the return.

If the returned item was what you ordered but turned out to be not exactly what you were hoping for (i.e. you weren’t happy with your choice of size, colour, style) then we ask that you pay for the cost of returning that item to us. We think that’s only fair. We do however recommend you consider gifting the item to a friend as a way of avoiding a return freight charge

Where do I ship my return?

Once you have completed your return form please send your item to:

All product returns should be made to:
ATTN: protech-sports.com
No. 83, Jalan Besar,
28380 Kemayan, Pahang.

I have been refunded the wrong amount?

We are very sorry if the amount refunded was incorrect and are more than happy to fix this for you. Please contact our info@protech-sports.com and we will sort it out straight away. Please ensure you have your order number or name at the ready so we can find the relevant information to help you as quickly as possible.

Can I return items that we purchased as a gift?

Yes, you can return items that were either purchased for you as a gift or that you purchased for another person. Please follow the returns instructions above and ensure to tick on your returns form that it was a gift.

If a refund is being issued, it will go back to the card originally used on the order and not to the person that is returning the item.

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